Predator Press
[LOBO]
”Thank you for holding,” she says. ”You have been very patient.”
And this lie throws me off.
-In the Cosmic Rolodex outlining my attributes, “Patient” would be a waaaaayyy deep cut.
”And when did this problem start sir?”
That Rolodex would go: Whirrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clack clickety clickety clickety clickety clack clickety clickety clack clack clack … clack … clack … clack ...
... clack ...
Whirrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clickety clack clickety clickety clickety clickety clack clickety clickety clack clack clack … clack … clack … clack ...
... clack ...
“... Patient.”
-Booyah! And it's about damn TIME.
”I am very sorry I could not resolve your problem,” she concedes. ”Is there anything I can further assist you with today?”
“Well, yes,” I says. “Why is my mother so hard to get along with lately?”
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Sunday
Monday
Cube of Woe

[LOBO]
Man I was unbelievably pissed.
"Sir," squawks the technician over my cellphone. "It would be a lot easier to help you if you calmed down."
"Calm down?" I demand. "I'm going to die in this thing!"
"I highly doubt that sir. You said you already called the fire department, right?"
"Yes I did. I also called the police, the CIA, the FBI, FEMA and Interpol. How dare you unleash this poorly designed and untested -potentially lethal device- upon the unsuspecting public?"
"It's called an elevator, sir."
"It's a goddamned box of death, you quack! You people are the geometric equivalent of Comcast. Where'd you learn engineering, cosmetology school?"
"Sir, I assure you our engineers and technicians are highly qualified. But I'm only a customer service rep for Otis Elevators."
Inspecting the warning panel, I verify this: Otis Elevators is clearly marked right next to 'In Case of Emergency' and the 800 number I dialed.
"Well, let me talk to Otis."
"Excuse me?"
"Otis," I demand coolly. "Put that fucker on."
[muffled laughter]
"Uh, sir, -"
"I'm sorry. Did you say something? I can't hear you unless you're Otis!"
"Um," says the guy. "I'm Otis sir."
"Really?" I says.
"Yes sir. Now you said you already called the fire department. Is there anything I can do for you?"
"Well it's pretty boring in here. And the fire department won't be here for another half an hour."
"You don't have a paperback or something?"
"No," I says glumly. "I even called Mandy."
"Mandy?"
"Yeah. It's scratched in the glass here. 'For a good time call Mandy'. She's actually a pretty decent cello player, but it was eating up my minutes."
"Sir, I've been running a satellite diagnostic on the elevator you're in and it's responding just fine. Which floor did you press?"
"Floor?"
"Yes sir. There are buttons you have to press with numbers that correspond with the floor you want to go to."
"No shit?"
"Yes sir. They should be right over the warning plaque."
"I'll be damned. Otis, you're a genius!"
"Thank you sir."
"Wow. They even light up!"
Thursday
The Power of Cripes Compels You
Predator Press
[LOBO]
"Sir," says Natalie, scowling into her computer screen. "This is the sixteenth time you've called."
"I'm hoping for an update."
"Nothing has changed in the last eight minutes."
"A lot can happen in eight minutes. I can make eight completely different batches of rice in eight minutes."
"I understand that sir-"
"Miss, I don't think you do understand. I have no electricity, and millions and millions of readers are waiting anxiously for me to post today. Do you want to be responsible for what could happen if I don't?"
Natalie leans back in her chair exasperated. "Sir, there were three confirmed tornado touchdowns in your area."
[audible sigh] "Of the thousands of electric company customer service representatives, how do I happen to get the one that isn't a Predator Press reader? I debunked tornados weeks ago!"
"Sir-"
"Maybe next you can tell me the story of how Bigfoot and the Tooth Fairy are to blame!"
"We've got 200,000 other people out of power as well," she says twirling the phone cord in her fingers absently. "And you are accounting for half our phone traffic."
"Well this is important. In my absence, who will protect my readers from internet marketers, Forex associates, alien invaders, SEO optimization, shark attacks, Olestra, scams from Nauru, mad cow disease, zombie uprisings and tofu? Who?"
"Brent Diggs maybe?"
"Hiatus."
"Really?"
"Yes."
"Is it because his power got shut off? I can switch the grid and have him back up in five minutes."
"I knew it! How come you can't do that for me?"
"Sir, your problems are far more serious."
"It's sweltering hot in here, and my refrigerator doesn't work," I add. "And what the hell am I supposed to do with all this rice?"
She plucks at the keyboard. "Our technicians are working around the clock to restore your power. The current esimated time of repair is ..."
"Yes?"
"Huh," says Natalie, leaning into her screen. "That's strange. I'm showing your power was only out for twenty minutes."
"Twenty minutes? It's been nine hours."
"Did you flip your breaker switch?"
"Yes. I tried that right when it went out."
"Did you flip it back?"
"Of course I did."
Over the phone there's an audible click, followed by the sounds of a blaring stereo, three televisions on different stations, an air conditioner, two blenders and a microwave.
"Is there anything else I can do for you today sir?"
"Do you know how iPods work?"

"Sir," says Natalie, scowling into her computer screen. "This is the sixteenth time you've called."
"I'm hoping for an update."
"Nothing has changed in the last eight minutes."
"A lot can happen in eight minutes. I can make eight completely different batches of rice in eight minutes."
"I understand that sir-"

Natalie leans back in her chair exasperated. "Sir, there were three confirmed tornado touchdowns in your area."
[audible sigh] "Of the thousands of electric company customer service representatives, how do I happen to get the one that isn't a Predator Press reader? I debunked tornados weeks ago!"
"Sir-"

"We've got 200,000 other people out of power as well," she says twirling the phone cord in her fingers absently. "And you are accounting for half our phone traffic."
"Well this is important. In my absence, who will protect my readers from internet marketers, Forex associates, alien invaders, SEO optimization, shark attacks, Olestra, scams from Nauru, mad cow disease, zombie uprisings and tofu? Who?"
"Brent Diggs maybe?"
"Hiatus."
"Really?"
"Yes."

"I knew it! How come you can't do that for me?"
"Sir, your problems are far more serious."
"It's sweltering hot in here, and my refrigerator doesn't work," I add. "And what the hell am I supposed to do with all this rice?"
She plucks at the keyboard. "Our technicians are working around the clock to restore your power. The current esimated time of repair is ..."
"Yes?"
"Huh," says Natalie, leaning into her screen. "That's strange. I'm showing your power was only out for twenty minutes."
"Twenty minutes? It's been nine hours."
"Did you flip your breaker switch?"
"Yes. I tried that right when it went out."

"Of course I did."
Over the phone there's an audible click, followed by the sounds of a blaring stereo, three televisions on different stations, an air conditioner, two blenders and a microwave.
"Is there anything else I can do for you today sir?"
"Do you know how iPods work?"
Tuesday
The Cube of Woe

[LOBO]
Man I was unbelievably pissed.
"Sir," squawks the technician over my cellphone. "It would be a lot easier to help you if you calmed down."
"Calm down?" I demand. "I'm going to die in this thing!"
"I highly doubt that sir. You said you already called the fire department, right?"
"Yes I did. I also called the police, the CIA, the FBI, FEMA and Interpol. How dare you unleash this poorly designed and untested -potentially lethal device- upon the unsuspecting public?"
"It's called an elevator, sir."
"It's a goddamned box of death, you quack! You people are the geometric equivalent of Comcast. Where'd you learn engineering, cosmetology school?"
"Sir, I assure you our engineers and technicians are highly qualified. But I'm only a customer service rep for Otis Elevators."
Inspecting the warning panel, I verify this: Otis Elevators is clearly marked right next to 'In Case of Emergency' and the 800 number I dialed.
"Well, let me talk to Otis."
"Excuse me?"
"Otis," I demand coolly. "Put that fucker on."
[muffled laughter]
"Uh, sir, -"
"I'm sorry. Did you say something? I can't hear you unless you're Otis!"
"Um," says the guy. "I'm Otis sir."
"Really?" I says.
"Yes sir. Now you said you already called the fire department. Is there anything I can do for you?"
"Well it's pretty boring in here. And the fire department won't be here for another half an hour."
"You don't have a paperback or something?"
"No," I says glumly. "I even called Mandy."
"Mandy?"
"Yeah. It's scratched in the glass here. 'For a good time call Mandy'. She's actually a pretty decent cello player, but it was eating up my minutes."
"Sir, I've been running a satellite diagnostic on the elevator you're in and it's responding just fine. Which floor did you press?"
"Floor?"
"Yes sir. There are buttons you have to press with numbers that correspond with the floor you want to go to."
"No shit?"
"Yes sir. They should be right over the warning plaque."
"I'll be damned. Otis, you're a genius!"
"Thank you sir."
"Wow. They even light up!"
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